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Crystal Phan

Crystal Phan

State Farm

Auto Express Claims Associate

Personal Information

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School: Arizona State University

Major: Business Management / Entrepreneurship

Years at College Works: 2012 to 2013

Career Information

Company You Work For Now: State Farm

Title: Auto Express Claims Associate

Industry: Insurance

Brief Description of Duties / Responsibilities

Determine liability, determine amount given to customer, complete a claim in its entirety.

What Has Been Your Proudest Accomplishment Post-CWP?

Saving up 5,000 to take a week vacation. I learned to let go.

CWP Career Impact

In one sentence, what has CWP meant to you?

Without struggle there is no progress. CWP has transformed me into someone who works to live not someone who lives to work.

How did your CWP experience impact your career? Immediately after graduation? Now?

I have not graduated yet. I have received multiple job offers due to CWP. They are all contingent to my near graduation; however, it has brought great experience and respect from those I interview with. I don't reach - they reach for me.

What do you want to tell your clients about what it meant to work with them and how it has helped you get to where you are today?

Tina or Mark - 2012 Intern Year It was the first time in my life rapport became something I thought about. It was also the first time I built relationships with strangers who gave me feedback both negative and positive. It showed me how a single person can change the result of a single business just through communication and sincerity. They fed me, invited me to easier dinner, and both clients pushed me to reach for the stars. If it were for those sales I'm not sure I would have completed CWP.

What was the greatest lesson you learned from your CWP experience?

Fail, learn, and travel while you are young and able.

How has the friendships and networks you built during CWP affected you?

People always say you are who you surround yourself by - what an understatement. You are surrounded by people who are like minded, who not only understand you better but also know where to get under your skin. It is a new appreciation for people. I don't think I have ever had this much respect and admiration for my peers. They make me want to live, really live.

If you had to come up with an one line slogan for CWP, what would it be? :)

Speak softly but carry a big can of paint.


What advice do you have for potential CWP participants? Current CWP participants?

Potential - Ask yourself why do you want to do this? Ask yourself why would you not want to do this? Who are you doing this for and who can impact your results? When they say soul search, they mean it. Current - Front load all of your work. Fear is what causes people to half ass their actions and people can tell. Ask for help, fail hard, but find people and courage to get back up. This changed my life in more ways than I can describe.

What's your best advice for someone interested in entering your career field?

Regardless of your career field, expand. I was a pre-med student in business. How are you going to know what you want if you never expand your bubble? To me CWP is not about learning how to run a business, it is about how to run your life. You learn to manage your time. You learn to travel and enjoy living rather than the strenuous daily routine. You learn to communicate to a diverse set of people. You learn about yourself and how far you can actually push yourself. You learn to fail and get back up and start all over. You learn who to live.

What's your favorite memory from CWP?

Jet Skiing in Cancun - no care in the world, just me, friends, and the ocean.

Last words of wisdom

Without struggle there is no progress.

Crystal Phan