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Jared Hansford

Sysmex America, Inc.

Field Service Representative

Personal Information

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School: University of Colorado

Major: Mechanical Engineering

Years at College Works: 2009

Career Information

Company You Work For Now: Sysmex America, Inc.

Title: Field Service Representative

Industry: Medical

Brief Description of Duties / Responsibilities

2013 Customer Care Rookie of the Year with 96.8% customer satisfaction rating. Installed, maintained, and repaired hematology analyzers, stained slide makers, and automation equipment. Documented service events, inventory reports, certifications, and expenses. Interfaced directly with customers, addressing their technical concerns or escalating through to the appropriate department. Triaged incoming service calls with team members to efficiently cover workload.